FAQ
1. I am not always home to receive my parcels. Can I collect them myself?
Yes! You can choose to collect your parcels at our store located at Pandan Indah, Ampang. Please schedule a day or two before collection.
2. What’s the shipping cost to my location?
All shipping charges will be calculated automatically when you check out based on your total order amount and your shipping country.
3. Do you offer free shipping?
Yes, we do. This only applies to orders within Malaysia over RM700. Sales or promotional items are not entitled.
4. Can I get a refund on import duty tax?
Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid for by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges, you are advised to contact your local customs office. Mahaniya encourages you to be aware of these potential costs before placing an order with us.
5. If I refuse to pay duties and taxes upon arrival at my destination?
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to us at the customers the expense, the cost of the initial shipping will not be refunded. Unfortunately, we have no control over these charges as customs policies vary from country to country, these charges must be paid for by the recipient of the parcel. If you have any questions related to customs charges, you are advised to contact your local customs office. Mahaniya encourages you to be aware of these potential costs before placing an order with us.
6. Which courier company do you use?
We mainly use J&T within Malaysia, and Aramex/TNT/DHL/UPS to other countries. Tracking numbers will be provided when we process your order, together with a tracking link. Customers are not allowed to choose the courier company to be used unless customers are willing to pay the extra fees that are charged by the specific courier company.
7. For international delivery, do we need to provide any documents for verification from the receiver ?
Yes, please be aware that certain documents (eg : ID, passport, bills) are required from the receiver by the custom upon shipment arrived at the destination, if the details from the shipping address given does not match as per the actual detail in ID, custom may request extra documents to identify further. This is to avoid any missing parcels which may expose the receiver details to public. However, this is the normal process for international shipment especially shipment that bound for India. If an unlikely situation where receiver is uncomfortable handing in the documents needed, please call the courier customer care line and get it verified whether if it is genuine.
Please be advised that different couriers practice different term and conditions. Moreover, rules in term of tax, charges, custom fees and shipment acceptance may differ from different countries.
We at Mahaniya, would not be liable for any discomfort of this procedure by the receiver, and no refund or compensation will be given if cancellation required.
8. When will I receive my parcel?
West Malaysia area – Within 1-5 business days
East Malaysia area – Within 2-7 business days
For International orders – orders shipped internationally are in transit for 20-30 days. This
varies greatly depending on the courier.
* This may be extended during peak periods & Covid-19.
9. How do I add/change the items in my order, or my shipping details, after I have placed my order?
In case of modifications with regards to the delivery or orders, kindly drop us an email at mahaniya.co@gmail.com or call us at +60127830567 within 1 hour after placing an order. Once a product has been dispatched, no modifications can be made. Postage fees may apply for a second delivery.
10. What happens when after placing a successful order, and the item is out-of-stock?
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item, exchange, or if you would prefer for us to process a refund.
11. What if delivery time has exceeded the forecasted time?
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation, alternatively you may also contact the courier customer careline.
12. What if my parcel is damaged/lost in transit?
Please drop us an email at mahaniya.co@gmail.com or call us at +60127830567. We will conduct an investigation. A gentle reminder no refund or compensation will be given, unless the courier company refunds or compensate the loss/damage.
13. Is my parcel/shipment insured?
All deliveries come with basic insurance coverage provided by your choice of courier for delivery within Malaysia. Your parcel/shipment is protected under the delivery company within Malaysia. (Based on your parcel value RM100 for J&T, whichever is lower). If you would like a higher coverage, it will be charged according to your parcel value at 2%-2.5% of your parcel value, this delivery is secured from loss with a maximum RM10,000 coverage, this only applies for parcel/shipment within Malaysia.
For international parcel, please contact us for more information on your insurance coverage for your parcel.
Please drop us an email at mahaniya.co@gmail.com or call us at +60127830567 if you need further information. A gentle reminder no refund or compensation will be given, unless the courier company refunds or compensate the loss/damage.